pjkok Terms and Conditions

01 Introduction and Eligibility

These terms and conditions ("Terms") apply to the use of the pjkok platform and all related services. By accessing the website, creating an account, or using any service, you confirm that you have read, understood, and agreed to comply with these Terms in full.

pjkok is an online betting and casino platform that provides cricket betting, slot games, live casino, and other gaming features for users in Bangladesh. To use this platform you must meet the following requirements:

• You must be at least 21 years of age.
• You are using this platform voluntarily and with full awareness.
• You are not located in any country or region where online gaming is legally prohibited.
• You have not previously had an account banned or suspended.

02 Account Registration and Management

2.1 Account Creation

To access services on the pjkok platform you must create a personal account. When creating an account you must provide accurate, complete, and up-to-date information. Accounts created with false or misleading information will be closed immediately and any balance may be forfeited.

• Each person may create only one account.
• Operating multiple accounts from the same household or address is prohibited.
• If your account details change, you must notify our support team without delay.

2.2 Identity Verification (KYC)

To ensure secure transactions, pjkok may request identity verification at any time. This process may require a national identity card, passport, or other government-issued documents. Withdrawals may be held until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. If you suspect any unauthorized access to your account, contact our 24/7 live chat support immediately. pjkok will not be liable for any loss resulting from third-party access.

03 Deposits, Withdrawals and Payment Policy

pjkok ensures fast and secure transactions through the commonly used mobile banking and banking methods in Bangladesh.

3.1 Deposit Rules

• Deposits are only accepted from the account holder's own payment method.
• Funds sent through a third party will not be accepted or refunded.
• The currency for deposits is Bangladeshi Taka (BDT/৳).

3.2 Withdrawal Rules

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals can only be made to the same method used for the deposit, where applicable.
• If fraud is suspected, pjkok reserves the right to hold a withdrawal and investigate.

04 Bonuses and Promotional Offers

pjkok offers various types of bonuses and promotional offers. Each bonus is governed by its own terms and conditions. The general bonus policy is outlined below:

4.1 Welcome Bonus

New members can receive a 120% bonus up to ৳8,000 on their first deposit. The wagering requirement for this bonus is 10 times the bonus amount. If the conditions are not met within the specified time after the bonus is activated, the bonus may be cancelled.

4.2 General Bonus Policy

• Each account may participate in a bonus offer only once.
• If a withdrawal is made before the bonus conditions are met, the bonus will be cancelled.
• If multiple accounts are used to claim bonuses, all accounts will be closed.
• pjkok reserves the right to modify or cancel any bonus offer.
• VIP cashback and other loyalty bonuses are governed by the terms and conditions of the relevant programme.

05 Betting and Gaming Rules

5.1 General Gaming Policy

The pjkok platform offers various types of games including cricket betting, slots, live casino, and fishing games. Every game is operated in accordance with fair play principles.

• The outcome of every bet is determined in a completely impartial manner.
• If a game or bet is cancelled due to a technical issue, the deposit will be refunded.
• Once a bet is confirmed, it cannot be changed or cancelled.

5.2 Sports Betting

When betting on cricket (BPL, IPL, T20 World Cup), football (including FIFA international tournaments), and other sports, please keep the following in mind:

• If there is any dispute over a match result or statistics, the official result will be considered final.
• If a match is postponed or abandoned and the scheduled overs are not completed, the bet may be cancelled.
• Market changes in live betting occur on a real-time basis.

5.3 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Placing bets using software, bots, or automated methods.
• Betting using match fixing or insider information.
• Using the platform for the purpose of money laundering.
• Using another person's account or payment method.
• Operating multiple accounts for the purpose of abusing bonuses.

06 VIP Programme and Loyalty Policy

pjkok offers a five-tier VIP programme for regular players. A weekly cashback benefit applies at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

To advance to a higher tier, you must use the platform regularly and actively. VIP status may decrease gradually if the account remains inactive for a specified period. Cashback benefits will be provided according to the terms and conditions applicable to each tier.

07 Privacy and Data Protection

pjkok protects users' personal information with the highest priority. We secure all transactions and data using SSL encryption technology. Your personal information is not sold or transferred to any third party, except where required by legal obligation.

To learn more about our data protection policy, please visit our Privacy Policy page.

08 Responsible Gaming

pjkok believes in responsible gaming. We want every user to enjoy gaming as entertainment, not as an addiction. To support this, we provide the following features:

• The ability to set personal deposit and loss limits.
• The option for self-exclusion or a temporary account break for a set period.
• Reality check — an option to receive reminders about how long you have been playing.

For more information about gaming problems, please visit our Responsible Gaming page. For ages 21 and above.

09 Account Closure and Suspension

In the following circumstances, pjkok reserves the right to temporarily suspend or permanently close any account without prior notice:

• If any provision of these Terms is violated.
• If evidence of fraud, deception, or dishonest conduct is found.
• If money laundering is suspected.
• Upon instruction from a regulatory authority.
• If the account is proven to belong to a minor.

Whether any valid balance will be returned before account closure will be determined after investigation. If the account is closed due to a breach of the Terms, the balance may be forfeited.

10 Limitation of Liability

pjkok strives to operate a safe and reliable platform. However, pjkok will not be liable for the following:

• Loss caused by internet disconnection or technical failure.
• Loss resulting from a virus or cyber attack on the user's own device.
• Failure of a third-party service provider (payment gateway, etc.).
• Unforeseen circumstances (force majeure) such as natural disasters or government directives.

In any circumstance, pjkok's maximum liability will not exceed the total amount deposited by the user in connection with the relevant incident.

11 Dispute Resolution

If any dispute or complaint arises, please first contact our 24/7 live chat support or email us at [email protected]. We aim to resolve any issue quickly and fairly.

Dispute resolution process:

• After a complaint is submitted, the support team will provide an initial response within 48 hours.
• Complex matters may require additional time for investigation.
• pjkok's decision will be considered final and binding.

12 Changes to Terms

pjkok reserves the right to change, amend, or update these Terms at any time. In the case of significant changes, an effort will be made to notify users through relevant channels. Continued use of the platform after any change will be taken as acceptance of the new Terms.

It is therefore recommended that you visit this page on a regular basis.