pjkok's Privacy Policy

1. Introduction and Applicability

pjkok ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and protect the personal information of users of our website pjkok.cam ("Site").

By creating an account on pjkok, using our services, or browsing the site, you are considered to have accepted all terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy must be read together with our Terms and Conditions, and both documents together form part of the agreement between you and pjkok. Our services are available only to persons aged 21 or older.

2. What Information We Collect

pjkok may collect your information in various ways. Below is a description of the types of information we collect:

2.1 Information You Provide Directly

• Name, date of birth, nationality, and contact address
• Email address and mobile number
• National ID card or passport details for identity verification
• Financial information — bKash, Nagad, Rocket, or Upay account details, bank account details
• Payment history and transaction records
• Any messages or complaints submitted to our support team

2.2 Automatically Collected Information

• Device information — IP address, browser type, operating system
• Duration of visits and page names on the site
• Data collected from cookies and similar tracking technologies
• Betting and gaming history
• Login times and session information

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes receive information about you through verification agencies or financial institutions. This information is used solely for security and compliance purposes.

3. Purpose of Data Collection

pjkok collects and uses your information for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and ensure account security.
• Service Delivery: To operate betting, gaming, and payment services smoothly.
• Identity Verification (KYC): To verify age, confirm identity, and comply with anti-money laundering regulations.
• Financial Transactions: To process deposits, withdrawals, and other financial activities.
• Customer Support: To respond to your complaints or questions and provide assistance through 24/7 live chat.
• Security and Fraud Prevention: To detect unusual activity and keep accounts secure.
• Responsible Gaming: To identify problematic gambling behaviour and provide support when needed.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Promotional Communications: To inform you about bonuses, offers, and updates with your consent.

pjkok will never use your information beyond the purposes stated above.

4. Information Sharing and Disclosure

pjkok does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with selected technology partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements and are authorised to use the information only for specified purposes.

4.2 Legal Obligations

In the case of a lawful order from a law enforcement agency or court, to comply with anti-money laundering regulations, or in connection with any legal claim, we may be required to provide the necessary information.

4.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases we will notify you in advance and the same privacy protections will be maintained.

4.4 With Your Consent

Outside the circumstances described above, your information will not be disclosed to any third party without your explicit consent.

5. Data Security Measures

pjkok uses industry-standard technology and processes to keep your personal information secure:

• SSL Encryption: SSL/TLS encryption is used on all pages of the site, keeping data transmission between your browser and our servers completely secure.
• Encrypted Data Storage: Sensitive information — particularly financial and identity-related data — is stored in encrypted form.
• Access Controls: Only authorised personnel can access user information, and all their activities are logged.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Advanced firewall and IDS technology is used to prevent unauthorised access.
• Two-Factor Authentication: Two-factor authentication is available for account login.

While we strive to maintain the highest level of security, no internet-based system is completely free of risk. We therefore ask you to keep your password confidential and to log out after using an unfamiliar device.

6. Cookies and Tracking Technologies

pjkok uses cookies and similar technologies (such as local storage, session storage). These are used for the following purposes:

• Essential Cookies: Necessary for maintaining login sessions, ensuring security, and operating the basic functionality of the site.
• Functional Cookies: To remember your preferences and settings so you do not need to set them up again each time you log in.
• Analytics Cookies: To understand which parts of the site are used most, helping us improve the quality of our service.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.

7. Data Retention Period

pjkok retains your information for as long as it is necessary for service delivery or legally required:

• Active Accounts: Complete information is retained while the account is active.
• Closed Accounts: Financial and transaction records are retained for a defined period after account closure due to legal obligations.
• Problematic Accounts: In cases of fraud or prohibited activity, relevant information may be retained for an extended period.
• Marketing Data: Unnecessary marketing information is deleted after you withdraw your consent.

Once the required period has ended, we securely delete the information or anonymise it so that you can no longer be identified.

8. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured and commonly usable format.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent you have given at any time.

To exercise these rights, contact us at [email protected]. We will aim to respond to your request within 30 days.

9. Protection of Children and Minors

pjkok's services are strictly for persons aged 21 or older. We do not knowingly collect any information from minors.

Completing an age verification process at the time of registration is mandatory. If we become aware that information from a minor has been submitted to us, we will immediately close that account and delete the relevant information.

If a parent or legal guardian believes that their child's information is held by us, please let us know at [email protected].

10. International Data Transfers

pjkok primarily provides services focused on Bangladesh. Due to our technology infrastructure, in some cases information may be stored on servers in other countries.

Wherever information is stored, we ensure that the same standard of protection described in this privacy policy is applied. We verify that the third-party organisations we work with maintain adequate data protection measures.

11. Changes to the Privacy Policy

pjkok may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to your registered email or a notice will be displayed on the site.
• Continued use of the site after changes will be considered as acceptance of the new policy.

We therefore recommend that you review this page regularly. If you have any questions about a change, please contact us.

12. Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, you can contact us:

For more information, please also read our Terms and Conditions and Responsible Gaming page.